Already an IMS client? Use the support contact below to report a technology problem. For a new service inquiry, please visit Contact Us.
Call Technical Support
Tell us your company, the affected system, and how the issue is affecting work. Support availability and response commitments depend on your service agreement.
After hours: call 701-566-5563.
Submit a Support Request
Help us understand the issue
Include when it started, who is affected, and any error message. Do not include passwords, payment information, patient information, or confidential client documents.
If the issue is urgent
Call technical support if a serious issue needs prompt attention. A form priority selection does not promise an immediate response.
After you send a request
A successful submission confirms receipt. Keep any reference number provided by the support system. If submission fails, call 701-566-5555.
Looking for a different kind of help?
Use Contact Us for new services or Online Payment for invoice payment. These routes help your request reach the right place.
Common questions
Where do I send a technical support request?
Use this Support Center or call 701-566-5555. New service inquiries should go through Contact Us.
What should I include in a support request?
Provide your company, the affected system, the time the issue started, and the business impact. Do not include passwords or sensitive client data.
