Choosing an IT partner is a relationship decision. Read client feedback about communication, support, and working with the IMS team.
Read client experiences
Explore the client experiences below. They reflect individual relationships and circumstances. Your service agreement defines the support and coverage provided to your business.
What to look for
Look for details that matter to your team: explanations you understand, clear responsibility for issues, and support that fits your business. Ask us how these would work in your proposed service.
"You Get What You Pay For"
If you weigh the cost of the IT consultants to the cost of an in-house employee struggling to keep up with the technology, I believe you come out ahead using the consultants. And you know the job will be done right. IMS has always been there for us to fix or update items that required maintenance even though our business is over 150 miles from Fargo. We are in a very deadline oriented profession, and if our computers are down for even a couple of hours, our production suffers greatly. IMS knows our system and can get us going either remotely or with on-site visits.
Jeffrey R.
Financial Firm
"Customer services is priority for Rick and his crew."
Information Management Systems has provided top notch technical support for our company. IMS is always ready to trouble shoot issues when they arise. Hardware, software, network, support, you name it. IMS is a full service IT resource that Sellin Brothers, Inc. relies on day in and day out to provide all our technology needs.
Mark S.
Construction Firm
"Information Management Systems have listened to our needs and concerns and responded in an appropriate and timely fashion."
Our experience with IMS has been very good. Rick and his staff are very competent and pleasant to work with. For an organization like ours, IMS is a wonderful fit!
Jerry B.
Government
"I no longer worry about system failures or lost files"
Whenever issues like that come up, I know that Rick and his team have a copy on file that can quickly be restored to keep our office running smoothly. They have a FAST response time for any of our IT needs.
Branwen "Lisa" R.
Entertainment
We have been extremely satisfied with the services provided by Information Management Systems. Their quick response and personal care given to each person at our company has been exceptional. They do the work they say they do, everything is backed up, and they work on problems until they are solved. We have dealt with a few companies in the past that failed to keep our company safe from ransomware and were not always backing everything up for us. However, with Information Management Systems as our IT firm, we feel much safer and protected. They send emails to give us a heads up on new scams out there and to protect both us and the company we work for. We highly recommend them to anyone in need of reliable and trustworthy IT services.
Karen Haaland
Share your own experience
If you have worked with IMS, you are welcome to share an honest review. We value feedback from the full range of client experiences.
What would help your business next
Tell us your priorities and questions. We can discuss whether the way IMS works fits your business. Existing clients can use the Support Center for technical issues.
Common questions
Are client experiences a guarantee for my business?
No. Experiences reflect particular clients and situations. Your agreed scope and service commitments define what IMS provides to you.
How can I raise an issue with IMS?
Use the feedback form to explain an experience. Use the Support Center for a current technical problem.
