Pre-Interview Questionnaire

Thank you for your interest in joining Information Management Systems.

This short questionnaire helps us learn more about your experience, how you approach your work, and what you're looking for in your next opportunity. We aren't looking for perfect answers or expecting you to know everything technically.

Please answer in your own words.

Contact Information

Name*

First Name Last Name

Email*

Phone*

Position & Availability

The salary range for this position is $45,000–$60,000 per year, depending on experience. Is this range acceptable to you?

Yes
No
I'd like to discuss it

This position is primarily based in our Fargo office. Do you currently live in the Fargo-Moorhead area or are you willing to relocate?

Yes
No

When would you be available to begin employment?

This position requires local travel to client locations. Do you have a valid driver's license and reliable transportation?

Yes
No

This position participates in a rotating after-hours on-call schedule that may include evenings, weekends, and holidays. Are you able and willing to participate?

Yes
No

Employment is contingent upon successfully completing a background check. Are you willing to complete a background check if offered the position?

Yes
No

About You

Why are you interested in the Service Desk Engineer position at IMS?

What interests you about supporting multiple businesses and working in a managed IT services environment?

What strengths do you think would help you succeed in this position?

What would you like to be significantly better at professionally two or three years from now?

How You Work

Tell us about a technical problem you initially did not know how to solve. How did you approach it?

Tell us about a work-related mistake you made. What happened, how did you handle it, and what did you learn from it?

Tell us about a time you worked with a frustrated customer, user, or coworker. How did you handle the situation?

How do you decide when to continue troubleshooting an issue yourself and when to ask someone else for help?

What is something technical you've learned recently? What motivated you to learn it?

Documentation Exercise

A user reports that they cannot print. You confirm the computer can communicate with the printer, restart the Windows print spooler, remove and re-add the printer using its IP address, print a successful test page, and confirm with the user that printing is working again.

Write the ticket notes you would enter before closing the request:

Most Recent Employment

Employer

Position

Dates Employed

Immediate Supervisor

Why are you considering leaving, or why did you leave, this position?

What did you enjoy most about this position?

What did you enjoy least?

What would your supervisor say was one of your greatest strengths?

What would your supervisor say was one area where you could improve?

Previous Employment

Employer

Position

Dates Employed

Immediate Supervisor

Why did you leave this position?

Anything Else?

Is there anything else you'd like us to know as we consider your application?

Resume

Email

This field is for validation purposes and should be left unchanged.

Pre-Interview Questionnaire

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