Job Description:

The Network Administrator & Consultant will work on-site and remotely to enable our clients to create great products and services – anytime, anyplace, anywhere. Requirements: must value honesty, be professional, have integrity, be trustworthy and dedicated to continual improvement. Must be willing to be part of a team that provides significant value to our clients; including providing after-hours support and maintenance of their computer and network systems. Position is full time, salaried with benefits & incentive pay. Salary is dependent on experience. Please send a cover letter explaining the value you would bring to our organization and your resume to

Desired Skills and Experience:

  • Install and support Microsoft desktop and server operating systems and related programs
  • Install, design and support server and desktop virtualization environments built on Microsoft, Citrix and VMware
  • Install and support Microsoft Exchange and Office 365 messaging systems
  • Design and support Microsoft Active Directory and Group Policies
  • Design and support client networks, switches, firewalls, VLANs, routers, VPNs and security
  • Support disaster recovery solutions as part of the IMS Business Continuity Solution program offering local and remote backup solutions
  • Install and support Microsoft SQL server and clients' line of business applications
  • Design, install and support document management solutions
  • Automate the efficient support and down-time avoidance of client systems using best-of-class tools and systems
  • Install and support VOIP phone systems
  • Document client hardware and software
  • Must be able to communicate well with clients and team members
  • Be creative and innovative in enabling our clients to deliver great products and services

Professional and Vendor Certifications are desirable. A Bachelor’s degree is preferred. Ongoing training is expected and required. A training allowance is provided.

Duties and Responsibilities:

  • Document all time and expenses into our Professional Services Automation(PSA) tool
  • Attain proficiency and complete training on all in-house and client systems as directed
  • Must be able to accurately document all work performed, at the time it is performed, in our PSA tool and keep the client informed of the status of issue resolution.
  • Create and document internal processes and procedures
  • Provide maintenance and support of internal IT systems
  • Provide after-hours support and maintenance to client’s and their systems as required to minimize client downtime and achieve a WOW experience for our clients
  • Achieve Professional and Vendor certifications as directed by management
  • Work as a member of a team to improve customer service, perception and satisfaction
  • Communicate effectively with team members and clients
  • Must have the ability to be aware of the client’s business and gain specific knowledge of how their IT systems relate to their business strategy goals and operations
  • Ability to quickly and properly analyze an issue and take the proper steps to resolve the issue or elevate the issue to the proper resource for resolution
  • Must be self-motivated and self-directed with the ability to work in a fast moving environment
  • Must enjoy working in an environment where assisting other team members in the support our clients is the #1 priority
  • Must have great people skills – this is a client facing support role
  • Must be creative and innovative in solving and supporting our client’s business needs

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